Journal Entry #2

Just gotten a response from them today... took them a week. Got my account back now.

I don't get it... been 5 buisness days, almost a week since I sent an E-mail to PWE (Perfect World Entertainment) about my account be wrongfully banned due to their error. For a week from the 20th to 29th of September, I was playing their new MMO, out of CBT (Closed Beta Testing),Rusty Hearts via Steam on my PWE account. I found the game very fun and unique. Soloing dungeons, chating with other players, dismantling and crafting armor and weapons along with food and buff. Nothing illegal, no cheating, no hacking, just playing like any other player. The only main issue was bots advertising two sites, ingmax.com and MMOOK.com for game cash.

On a afternoon of the 29th, I was just about to start a dungeon when suddenly the game shuts off. I restart it, and try to log in. After trying to connect 3 times, the game closes. I try to log in on the main site, and all I got in red text was that my account was banned. This upsetted me because I was never given a warning of what I was doing wrong. I looked through their support page in FAQ for information about banned accounts: Customer Support Center (Click on Account Related "Why is my account banned? When will I be unbanned?").

So I E-mailed them requesting info about why I was banned, as I was never given any, along with explaining what I usually do while playing Rusty Hearts and that I was using Steam to play it. I noticed Rusty Hearts when it was avaliable for Steam users. I gotten an automated message saying they'll get to it eventually. Later that night I found this: Do Not Use Your Pwe Acc To Play On Steam, It Will Be Suspended/banned... I laughed in relief that it was PWE's "connection detection" error and not my fault. On the last post it says it'll be "3-5 buisness days" is when they usually respond.

The next day, I get another automated message saying my E-mail got routed to a ticket... well that's nice except for one problem: I CANNOT LOG IN! Since it's about a banned acount, they have to e-mail me back, responding to the ticket won't help.

It's now wednesday, buisness day 5, and no response from their support staff. I know they're busy and all... but they should have plenty of people to respond to E-mails in less than a week they're sent! URGH!

Screw it... wasn't going to bother to make a second account anyway. Only other MMO I played on that account was Perfect World, but haven't touched that game in months.